Evaluation method of service quality parameters in transport networks

This article gives different parameters of quality of service in transport systems. It shows a method adapted to the evaluation of the level of consumers satisfaction of transport networks. This study takes part in the program of offer quality in public transport in the INRETS. The quality of service increases the public transport attractiveness. It will be increasing by improving the traffic regulation which minimise different delay in the network, by improving the commercial speed, by a good cleanness, by the system safety and security, by making the accessibility easier for all passengers, by good comfort with minimising the noise and so on. Each parameter must be given by a theoretical relationship.