Title :
Case study of unforeseen negative impacts of a TQM program
Author :
Moore, Barbara J.
Author_Institution :
Lida Ray Technol., USA
Abstract :
Presented is a case study of some of the adverse impacts of formalization of a total quality management (TQM) program in a medium sized business. A brief description of the company culture before and after implementation of the TQM program is provided. The informal quality processes and employee attitudes are characterized followed by a depiction of the TQM formalization efforts and its impacts: both positive and negative. Since the negative results outweighed the positive in this example, the company shall be referred to as Company Z
Keywords :
commerce; management; personnel; quality control; TQM; company culture; employee attitudes; formalization; informal quality processes; medium sized business; negative impacts; total quality management; Atmosphere; Companies; Computer aided software engineering; Customer service; Productivity; Quality management; Solids; Sorting; Timing; Total quality management;
Conference_Titel :
Engineering Management Conference, 1994. 'Management in Transition: Engineering a Changing World', Proceedings of the 1994 IEEE International
Conference_Location :
Dayton North, OH
Print_ISBN :
0-7803-1955-9
DOI :
10.1109/IEMC.1994.379949
