Research on the design method of business-oriented component-based CRM system

CRM under network environment now faces series of tough problems, such as investment protection of the legacy system, managing system complexity, and rapidly adapting to new changing etc. In this article, we first construct the component repository of the system in a top down classified and layered manner from business, function to transaction under the lead of software engineering and the idea of component based software design, then we build up a network environment oriented CRM system according to the different use of the components so as to bring in high reusability to the business components and effectively improve system reliability and the efficiency of development.