Translation and validation of the Doll and Torkzadeh end user computing satisfaction instrument

Author

Gelderman, Maarten

Author_Institution

Vrije Univ., Amsterdam, Netherlands

Volume

6

fYear

1998

fDate

6-9 Jan 1998

Firstpage

537

Abstract

Examines the validity of a well-known user information satisfaction instrument: the Doll and Torkzadeh (1988) end-user computing satisfaction instrument. A first contribution of this study is the replication of earlier findings by an independent researcher. However, more important are the extensions to earlier studies provided in this paper. First, this paper does not only test the validity of the instrument by a confirmatory factor analysis; in addition, structural equation modelling is used to assess the measurement properties of the instrument. Next, an expert panel has been used to assess the face validity of the measurement instrument. Finally, this paper presents a generally applicable method to validate the translation of a measurement instrument, which makes it possible to apply the instrument to non-English speaking respondents

Keywords

equations; human factors; language translation; personal computing; statistical analysis; confirmatory factor analysis; end-user computing satisfaction instrument; measurement properties assessment; nonEnglish speaking respondents; structural equation modelling; translation validation; user information satisfaction; validity; Collaboration; Conference management; Ear; Educational institutions; Equations; Financial management; Information systems; Instruments; Internet; Psychology; Statistical analysis; Testing;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1998., Proceedings of the Thirty-First Hawaii International Conference on

Conference_Location

Kohala Coast, HI

Print_ISBN

0-8186-8255-8

Type

conf

DOI

10.1109/HICSS.1998.654814

Filename

654814