What Quality Means for Internet Users: A Guide to Selecting your ISP

Author

Liberal, Fidel ; Ferro, Armando ; Fajardo, J.O.

fYear

2006

fDate

16-18 July 2006

Firstpage

81

Lastpage

81

Abstract

Traditional QoS related studies handle technical KPI (key performance indicators) which are supposed to measure the quality of telecommunication services. However, while trying to select an ISP, most users are not able to select the most suitable one for their needs. This paper presents the application of a perceived QoS based model as a tool for helping users in this kind of decisions. Our model represents the impact of each one of the objective performance indicators on the perception of quality for a particular user profile. Once the model is built common users will be able to identify the best combination of performance indicators for their pattern of use of the different Internet services. We have used velocimetro.org, a Website that provides measurement services for common users, in order to feed the model with real world values and compare 4 different Spanish ISPs

Keywords

Internet; computer network management; quality of service; ISP; Internet services; QoS related studies; Website; key performance indicators; quality of service; telecommunication service quality; Advertising; Bandwidth; Delay; Feeds; Jitter; Protocols; Quality of service; Telecommunication services; Throughput; Web and internet services;

fLanguage

English

Publisher

ieee

Conference_Titel

Networking and Services, 2006. ICNS '06. International conference on

Conference_Location

Slicon Valley, CA

Print_ISBN

0-7695-2622-5

Type

conf

DOI

10.1109/ICNS.2006.119

Filename

1690552