Outsourcing of application software: a knowledge management perspective

Author

Beath, Cynthia M. ; Walker, Gordon

Author_Institution

Southern Methodist Univ., Dallas, TX, USA

Volume

6

fYear

1998

fDate

6-9 Jan 1998

Firstpage

666

Abstract

Summarizes results from an exploratory field study of application software acquisition decisions and outcomes. We argue that outsourcing for application software is easiest when the objective is to obtain knowledge codified in artifacts such as packaged programs and their documentation. It is more complex when the objective is to get access to tacit knowledge about information technology or business processes held by professionals, and most problematic when the firm depends on learning or inventing new knowledge specific to the business process

Keywords

information technology; outsourcing; software management; software selection; system documentation; application software acquisition; artifacts; business process; business processes; documentation; information technology; knowledge management; learning; new knowledge; outsourcing; packaged programs; Application software; Best practices; Computer industry; Costs; Information technology; Knowledge management; Management information systems; Outsourcing; Packaging; Software packages;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1998., Proceedings of the Thirty-First Hawaii International Conference on

Conference_Location

Kohala Coast, HI

Print_ISBN

0-8186-8255-8

Type

conf

DOI

10.1109/HICSS.1998.654828

Filename

654828