Title :
Outsourcing of application software: a knowledge management perspective
Author :
Beath, Cynthia M. ; Walker, Gordon
Author_Institution :
Southern Methodist Univ., Dallas, TX, USA
Abstract :
Summarizes results from an exploratory field study of application software acquisition decisions and outcomes. We argue that outsourcing for application software is easiest when the objective is to obtain knowledge codified in artifacts such as packaged programs and their documentation. It is more complex when the objective is to get access to tacit knowledge about information technology or business processes held by professionals, and most problematic when the firm depends on learning or inventing new knowledge specific to the business process
Keywords :
information technology; outsourcing; software management; software selection; system documentation; application software acquisition; artifacts; business process; business processes; documentation; information technology; knowledge management; learning; new knowledge; outsourcing; packaged programs; Application software; Best practices; Computer industry; Costs; Information technology; Knowledge management; Management information systems; Outsourcing; Packaging; Software packages;
Conference_Titel :
System Sciences, 1998., Proceedings of the Thirty-First Hawaii International Conference on
Conference_Location :
Kohala Coast, HI
Print_ISBN :
0-8186-8255-8
DOI :
10.1109/HICSS.1998.654828
