Scalable Client Features to Handle High Volume E-mail

As e-mail usage increases and its volume and size becomes unpredictable, there is a dire need to have richer email clients with increased ease of use. Ease of use continues to be the most significant success factor in e-mail usage. In this paper we introduce scalable features that primarily address ease of use when e-mail volume increases unprecedentedly. One feature relates to graphical e-mail content analyser and prioritizer in an e-mail system where the user can define search parameters with values and corresponding graphical images, for identifying, grouping and/or prioritizing received e-mail messages. Another feature includes a hierarchical email classification system where the user can define parameters for classifying received e-mail messages based on values like sender, e-mail id, domain, subject etc. Another feature generates a reply template by intelligent analyses of the email archive.