A New Design of ATM Interface for Banking Services in Thailand

Author

Cooharojananone, Nagul ; Taohai, Kamonwan ; Phimoltares, Suphakant

Author_Institution

Dept. of Math., Chulalongkorn Univ., Bangkok, Thailand

fYear

2010

fDate

19-23 July 2010

Firstpage

312

Lastpage

315

Abstract

A new design of ATM interface for banking services in Thailand with a new hierarchical menu structure based on the seven most frequently used tasks is presented. A total, of 105 participants from five different work occupations were used to test the design. Participants were asked to use the new design and a well known existing design. Simulators of the new interface were adapted for testing in a laboratory environment. The HCI principles were considered for designing and testing the new interface using usability criteria as the evaluation. The experimental results showed that a new ATM design reduced the error rate as well as increased effectiveness, efficiency and satisfaction.

Keywords

automatic teller machines; banking; human computer interaction; ATM interface; HCI principle; Thailand; automatic teller machine; banking services; hierarchical menu structure; human-computer interaction; laboratory environment; Asynchronous transfer mode; Banking; Credit cards; Human computer interaction; ISO standards; Testing; Usability; Automatic Teller Machine (ATM); Human-Computer Interaction (HCI); laboratory testing; navigation menu design; usability evaluation; usability testing;

fLanguage

English

Publisher

ieee

Conference_Titel

Applications and the Internet (SAINT), 2010 10th IEEE/IPSJ International Symposium on

Conference_Location

Seoul

Print_ISBN

978-1-4244-7526-1

Electronic_ISBN

978-0-7695-4107-5

Type

conf

DOI

10.1109/SAINT.2010.49

Filename

5598053