DocumentCode
2519172
Title
The Research of Evaluation and Index System Based on IT Enterprise Service Capability
Author
Fang, Zhiyuan ; Zhao, Lin ; Shao, Zixuan
Author_Institution
Sch. of Bus., Sun Yat-sen Univ., Guangzhou, China
fYear
2009
fDate
21-23 Oct. 2009
Firstpage
541
Lastpage
544
Abstract
With SSME proposed by IBM, It gradually becomes the hot spot about the IT service research. Through to ITIL, CMM, service quality and the service productivity theory research, the article proposed the IT service capability idea, set up IT enterprise service capability evaluation system and analyze it, finally prospected the future researches.
Keywords
Web services; indexing; software performance evaluation; IBM; IT enterprise service capability; SSME; evaluation system; index system; Appraisal; Coordinate measuring machines; Humans; Partial response channels; Personnel; Productivity; Programming; Spine; Sun; Total quality management; IT enterprise; evaluation system; service capability;
fLanguage
English
Publisher
ieee
Conference_Titel
e-Business Engineering, 2009. ICEBE '09. IEEE International Conference on
Conference_Location
Macau
Print_ISBN
978-0-7695-3842-6
Type
conf
DOI
10.1109/ICEBE.2009.86
Filename
5342060
Link To Document