A New Perspective on First Read Rate of 2D Barcodes in Mobile Applications

The first read rate (FRR) has been one of the traditional benchmark metric for measuring the performance of barcode systems. In recent studies, it has been noted that the FRR alone is not a complete measure of user experience, especially of barcodes in mobile applications. In this paper, we present a further three factors that would influence the user experience of mobile 2D barcodes. Our investigation is based on a quantitative survey of a controlled study participated by 250 lay users of mobile phones, through reading QRCode and Data Matrix barcodes with a variety of camera mobile phones. Observations from our study correlate well with findings from other works.