A Model to Handle Issues in Office Activities through a Software Application

Usually private or governmental offices perform activities in which their processes are focused on giving support to mechanize their operations. In this article we propose to have offices with a high performance in handle issues. To make an efficient infrastructure of process in offices, we need to optimize the handling of issues. Bosses could handle different issues at the same time. The handling of issues gives the boss the possibility to increase his performance. The boss would attend his different tasks by a software program in intranet, and the secretary would chat with her boss to solve issues. This process was implemented in Java and was tested in a small school office.