Simulation analysis on the performance of the sales and distribution process with enhanced information systems

It has been assumed that it is difficult to predict or analyze the performance of a business process by introducing enhanced information systems. The performance of business processes, in actuality, is too complex and dynamic to be understood or analyzed through conventional modeling techniques. In this study, in order to predict the potential business impacts of introducing an information system, the approach of business process simulation (BPS) is used. By presenting an industrial example, the characteristics of BPS are illustrated.