Group consensus: do we know it when we see it?

The issue of consensus is unclear in technology-supported meetings. Research indicates that technology supported groups have less consensus than face-to-face groups, and that it is the technology that is at least partly to blame for the non-consensus process loss. This paper reports on an experiment that addresses the issue of how well individuals understand consensus. The results show overwhelmingly that individuals neither agree on what consensus looks like nor do they apply a consistent interpretation of consensus. In addition, the lack of consensus in technology-supported groups may not be due to the technology at all, but rather to the incorrect assumption that individuals know consensus when they see it.