Notice of RetractionBusiness Process Reengineering based on customer relationship management strategy

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE\´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

As the market transforming into the "customer-driven" model, the customer resources, to a large extent, become the main resources of competition, as a customer-centric business strategy, customer relationship management can help enterprises to win advantages in the fierce market competition. The main goal of CRM strategy implementation is to change enterprise organization, process and cultural. From the perspective of the strategic significance of business on customer relationship management, this article has formulated the necessity and value of the implementation of BPR, as well as specific implement framework and the problem should be paid attention to in the implementation of the process, moreover, it gives a strategic choice and means for the long-term stable development of enterprises.