ERP life cycle implementation, management and support: implications for practice and research

This paper reports on exploratory, descriptive and comparative analyses of client-centered major issues, from the perspectives of individuals who have been directly and substantively involved with SAP Financials in five closely related government agencies. A three-round, non-anonymous, Delphi-type, open-survey was adopted using personalized email with attached survey instruments. To support the interpretation of study findings, a series of interviews and domain experts´ workshops were conducted during and after the Delphi survey rounds. Implications for practice and research are discussed. The study also makes interesting methodological observations, suggesting pitfalls and possible improvements when employing a Delphi-type survey approach in similar or more traditional IS key issues studies.