Identifying generic agents for active workspaces

Collaborative systems, in particular workspaces and groupware, are used to support distributed team members. However, groupware or workspaces require users to adapt the tool to their work practices to support their interactions within the context of work. Such adaption may need considerable time and effort especially where work situations continually evolve. This paper proposes an alternate approach where agents support users to make such changes and can monitor the collaboration and suggest and create different discourse support. It proposes a metamodel to describe collaborative work and a supporting multi-agent architecture based on this metamodel.