Assessing trust among IS personnel: a view of general trust, trust of management and inter-organizational trust

Trust is a central component in most relationships and a vital component in business transactions. This paper evaluates several trust levels for IS personnel. The general trust of people, trust of management and supervisors, and inter-organizational trust are evaluated. The study surveyed 168 information systems workers. The results indicate a low level of trust by information systems personnel in all aspects of trust. These results should be of notice for management in IS organizations because they must understand the perceptions of their employees as they conduct business both internally in their organization and in dealing with potential customers or clients.