Hiding the System from the User: Moving from Complex Mental Models to Elegant Metaphors

In previous work, increased complexity of robot behaviors and the accompanying interface design often led to operator confusion and/or a fight for control between the robot and operator. We believe the reason for the conflict was that the design of the interface and interactions presented too much of the underlying robot design model to the operator. Since the design model includes the implementation of sensors, behaviors, and sophisticated algorithms, the result was that the operator´s cognitive efforts were focused on understanding the design of the robot system as opposed to focusing on the task at hand. This paper illustrates how this very problem emerged at the INL and how the implementation of new metaphors for interaction has allowed us to hide the design model from the user and allow the user to focus more on the task at hand. Supporting the user´s focus on the task rather than on the design model allows increased use of the system and significant performance improvement in a search task with novice users.