Title :
Process improvements in distributed computing support in a large corporate environment
Author :
Richerson, Michael E.
Author_Institution :
Boeing Inf. & Support Services, Wichita, KS, USA
Abstract :
The paper describes process improvements made in supporting computer workstations in a large corporate environment. Over 10000 computer workstations are supported. Many are in engineering organizations, but workstations in manufacturing and business management organizations are also supported. A central support function was restructured to provide support in geographic zones. Other issues addressed include downsizing, product changes, increasingly more complex technology and new company initiatives
Keywords :
business data processing; engineering workstations; executive workstations; local area networks; manufacturing data processing; technical support services; workstations; business management organizations; central support function; company initiatives; computer workstation support; distributed computing support; downsizing; engineering organizations; geographic zones; large corporate environment; manufacturing organizations; process improvements; product changes; Companies; Distributed computing; Economies of scale; Engineering management; Manufacturing; Network servers; Pain; Scheduling; Telephony; Workstations;
Conference_Titel :
Engineering and Technology Management, 1996. IEMC 96. Proceedings., International Conference on
Conference_Location :
Vancouver, BC
Print_ISBN :
0-7803-3552-X
DOI :
10.1109/IEMC.1996.547874
