Quality and productivity improvements in support of computer workstations in a large corporate environment

Author

Richerson, Michael E.

Author_Institution

Boeing Inf. & Support Services, Wichita, KS, USA

fYear

1996

fDate

18-20 Aug 1996

Firstpage

542

Lastpage

549

Abstract

The paper describes efforts to improve the quality and productivity of computer workstation support in a large corporate environment. Methods included both statistical quality control and process analysis. Over 10000 workstations are supported for engineering, manufacturing and business management organizations. Metrics and analysis are important aspects of managing this activity. Analysis, results and management decision making processes are described

Keywords

business data processing; computer network management; engineering workstations; executive workstations; human resource management; local area networks; manufacturing data processing; technical support services; workstations; business management organizations; computer workstation support; engineering organizations; large corporate environment; management processes; manufacturing organizations; metrics; productivity improvements; quality improvements; statistical process analysis; statistical quality control; Computer aided manufacturing; Control charts; Costs; Frequency; Process control; Productivity; Pulp manufacturing; Time measurement; Workstations;

fLanguage

English

Publisher

ieee

Conference_Titel

Engineering and Technology Management, 1996. IEMC 96. Proceedings., International Conference on

Conference_Location

Vancouver, BC

Print_ISBN

0-7803-3552-X

Type

conf

DOI

10.1109/IEMC.1996.547877

Filename

547877