Business process modelling and analysis using discrete-event simulation

Author

Hlupic, Vlatka ; Robinson, Stewart

Author_Institution

Dept. of Inf. Syst. & Comput., Brunel Univ., Uxbridge, UK

Volume

2

fYear

1998

fDate

13-16 Dec 1998

Firstpage

1363

Abstract

Globalisation and competitive pressure urge many organisations to radically change business processes. Although this approach can provide significant benefits such as reducing costs or improving efficiency, there are substantial risks associated with it. Using simulation for modelling and analysis of business processes can reduce that risk and increase the chance for success of business process re-engineering projects. This paper investigates the potential of simulation modelling to be used for modelling business processes and supports the case for a wider use of simulation techniques by the business community. Following a discussion on business process modelling methods and tools, the usability of simulation modelling for evaluating alternative business process strategies is investigated. Examples of simulation models representing business processes are presented and discussed

Keywords

business data processing; discrete event simulation; systems re-engineering; business analysis; business process change; business process modelling; business process re-engineering; competitive pressure; costs; discrete event simulation; efficiency; globalisation; organisations; risks; usability; Animation; Application software; Business process re-engineering; Discrete event simulation; Engineering management; Predictive models; Software packages; Technology management; Usability; Visualization;

fLanguage

English

Publisher

ieee

Conference_Titel

Simulation Conference Proceedings, 1998. Winter

Conference_Location

Washington, DC

Print_ISBN

0-7803-5133-9

Type

conf

DOI

10.1109/WSC.1998.746003

Filename

746003