Title :
The holistic evaluation of expert system interfaces
Author :
Ots, Stephanie M. ; Kemp, Elizabeth A.
Author_Institution :
Deloitte Touche Tohmatsu, Wellington, New Zealand
Abstract :
There has been little work done with respect to the evaluation of interfaces to expert systems. A methodology for comparing expert systems in a holistic fashion is discussed. The design of two interfaces to the same expert system and their evaluation are reviewed. The qualitative analysis of the observations and interview transcripts is discussed and the major findings with respect to expert system interface issues reported
Keywords :
expert systems; software performance evaluation; user interfaces; evaluation; expert system interfaces; holistic evaluation; interfaces; qualitative analysis; Automatic control; Control systems; Data analysis; Expert systems; Graphical user interfaces; Guidelines; Protocols; Prototypes; Uncertainty; Usability;
Conference_Titel :
Computer-Human Interaction, 1996. Proceedings., Sixth Australian Conference on
Conference_Location :
Hamilton
Print_ISBN :
0-8186-7525-X
DOI :
10.1109/OZCHI.1996.560151
