Title :
Efficient service of rediscovered software problems
Author :
Lee, Inhwan ; Pitt, Gilbert ; Iyer, Ravishankar K.
Author_Institution :
Syst. Dev. Group, Tandem Comput. Inc., Cupertino, CA, USA
Abstract :
This paper presents Tandem´s approach to efficiently handling rediscovered software problems in user systems and service centers. At the heart of the approach is a symptom-based strategy to automatically diagnose rediscovered software problems. The paper discusses the development and implementation of an automated diagnosis system, experience in incorporating the automated diagnosis into Tandem´s service framework, and future work
Keywords :
program debugging; program diagnostics; software fault tolerance; Tandem; automated diagnosis system; rediscovered software problems; service centers; software fault tolerance; software problem diagnosis; symptom-based strategy; user systems; Application software; Availability; Data mining; Databases; Delay; Fault detection; Heart; Instruments; Operating systems; Software tools;
Conference_Titel :
Fault Tolerant Computing, 1996., Proceedings of Annual Symposium on
Conference_Location :
Sendai
Print_ISBN :
0-8186-7262-5
DOI :
10.1109/FTCS.1996.534619
