A business processes reference model for course document management for supporting programme accreditation

As processes to obtain the accreditation are almost similar in most universities and higher educational institutions around world, this study tries to design a general business processes reference model to these processes that can be used as a reference for any education institutions to model its own accreditation process. In addition to this, the proposed reference model covers all processes that are used in most universities and higher educational institutions to store retrieve and organise the information of the courses for obtaining programme accreditation. To evaluate the prototype of the course document management system that is designed and implemented based on the reference model, black box testing and system usability in terms of usefulness aspect are used. The evaluation results emphasizes that this system provides an enhancement and improvement to the performance of the users to accomplish their tasks, and enables the users to complete their tasks quickly.