Title :
Steady academic model of complicated market system based on customer satisfaction index
Author :
Zhao, Baoshan ; Yu, Huixin ; Hao, Yongjing ; Ren, Fuzhan
Author_Institution :
Sch. of Econ. & Manage., Hebei Univ. of Technol., Tianjin, China
Abstract :
Market system is a complicated system which is consisted of economic running quality, Supply-demand price elasticity, market delicacy and national macro-economy policy. Customer satisfaction index has been an important general index to evaluate economic condition. The paper structures system model of second-order complicated market based on customer satisfaction index, market tardiness (reciprocal of market delicacy), supply-demand price elasticity and market fluctuation. The paper introduces parameter-market tardiness-ratio ξ to analysis and study complicated market academic model in qualitative. It concludes that customer satisfaction index is the weatherglass of marketing quality.
Keywords :
customer satisfaction; macroeconomics; marketing; pricing; supply and demand; complicated market system; customer satisfaction index; economic running quality; market delicacy; market fluctuation; market tardiness; marketing quality; national macro-economy policy; second-order complicated market; supply-demand price elasticity; Conference management; Customer satisfaction; Differential equations; Elasticity; Fluctuations; Modems; Quality management; Stability; Technology management; Transfer functions; complicated market system; customer satisfaction index; stability;
Conference_Titel :
Networking and Digital Society (ICNDS), 2010 2nd International Conference on
Conference_Location :
Wenzhou
Print_ISBN :
978-1-4244-5162-3
DOI :
10.1109/ICNDS.2010.5479154
