Process Improvement and Consumer-Oriented Design of an Inter-Organizational Information System for Emergency Medical Response

This research employs Information Systems Design Theory (ISDT) to design, develop, and assess an inter-organizational information system for Emergency Medical Services (EMS). This research takes both a goal-oriented process improvement and consumer-oriented approach to systems design. While IS development has a rich history of focusing on improving organizational processes, the consumer- oriented approach aims to incorporate socio- psychological considerations of users. System goals include 1) improve patient information exchange from emergency responders to emergency department practitioners, and 2) develop the system in a manner that users believe to be ethical and otherwise intrinsically motivating to use. Data collection, system requirements, and system design and kernel theories are presented, design propositions are evaluated, and implications discussed on the role of consumer-oriented approaches in the development of multi-organizational, multi-consumer information systems.