Knowledge cartography and capitalization in collaborative business processes

Organizations structure their activities around business processes to achieve effectively their goals. Collaboration can intervene in these processes enabling better efficiency. We are interested in complex business processes characterized by the superposition of two information networks: first, a formal information network in which data and explicit knowledge flow. Then, an informal information network which promotes tacit knowledge exchange and sharing between actors. The aim of this paper is to present a cartography of different knowledge in business processes and categorize it according to its degree of formalization and its scope. The challenge is the capitalization of the different knowledge generated and used by the different phases of the business process life cycle.