• DocumentCode
    2602454
  • Title

    Process improvement framework evaluation

  • Author

    Evelina, Ericsson ; Pia, Gustafsson ; David, Höök ; Liv, Marcks Von Würtemberg ; Waldo, Rocha Flores

  • Author_Institution
    Ind. Inf. & Control Syst., R. Inst. of Technol. (KTH), Stockholm, Sweden
  • fYear
    2010
  • fDate
    24-26 Nov. 2010
  • Firstpage
    319
  • Lastpage
    326
  • Abstract
    This paper analyzes and evaluates frameworks used in the IT and business domain. The purpose has been to discuss the characteristics, weaknesses and strengths of the frameworks to illuminate how companies can benefit from using them in synergy. Specific strengths within a specific framework such as maturity models and improvement programs have been identified. Many organizations today also use several different frameworks with partly the same content. Therefore, paper concludes by advocating for cooperation between functions using different frameworks based on the similarities identified within this paper to avoid creation of isolated framework islands. To be able to adopt a holistic approach and improve the entire business at an organization it is necessary to develop common methods for similar actions.
  • Keywords
    business continuity; information technology; risk analysis; CMMI; COBIT; IT organization improvement; ITIL; business development frameworks; business improvement framework; capability maturity model integration; process improvement framework evaluation; Capability maturity model; ISO standards; Measurement; Organizations; Quality management; Standards organizations; CMMI; COBIT; EFQM; ISO 9000; ITIL; business improvement framework; process improvement;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management Science and Engineering (ICMSE), 2010 International Conference on
  • Conference_Location
    Melbourne, VIC
  • ISSN
    2155-1847
  • Print_ISBN
    978-1-4244-8116-3
  • Type

    conf

  • DOI
    10.1109/ICMSE.2010.5719823
  • Filename
    5719823