DocumentCode
2602454
Title
Process improvement framework evaluation
Author
Evelina, Ericsson ; Pia, Gustafsson ; David, Höök ; Liv, Marcks Von Würtemberg ; Waldo, Rocha Flores
Author_Institution
Ind. Inf. & Control Syst., R. Inst. of Technol. (KTH), Stockholm, Sweden
fYear
2010
fDate
24-26 Nov. 2010
Firstpage
319
Lastpage
326
Abstract
This paper analyzes and evaluates frameworks used in the IT and business domain. The purpose has been to discuss the characteristics, weaknesses and strengths of the frameworks to illuminate how companies can benefit from using them in synergy. Specific strengths within a specific framework such as maturity models and improvement programs have been identified. Many organizations today also use several different frameworks with partly the same content. Therefore, paper concludes by advocating for cooperation between functions using different frameworks based on the similarities identified within this paper to avoid creation of isolated framework islands. To be able to adopt a holistic approach and improve the entire business at an organization it is necessary to develop common methods for similar actions.
Keywords
business continuity; information technology; risk analysis; CMMI; COBIT; IT organization improvement; ITIL; business development frameworks; business improvement framework; capability maturity model integration; process improvement framework evaluation; Capability maturity model; ISO standards; Measurement; Organizations; Quality management; Standards organizations; CMMI; COBIT; EFQM; ISO 9000; ITIL; business improvement framework; process improvement;
fLanguage
English
Publisher
ieee
Conference_Titel
Management Science and Engineering (ICMSE), 2010 International Conference on
Conference_Location
Melbourne, VIC
ISSN
2155-1847
Print_ISBN
978-1-4244-8116-3
Type
conf
DOI
10.1109/ICMSE.2010.5719823
Filename
5719823
Link To Document