Towards establishing medical records officer competency framework in healthcare providers

This case study was conducted to examine the competency acquired by Medical Records Officer (MRO) in private healthcare provider and the significance to have the knowledge, skills and experience in ensuring effective and efficient medical records management. The research gathered and analysed information on written medical records officer competencies that relates to the knowledge, skills and experience. It also includes finding out and highlighting on the roles of the medical records officer in supporting the business need of the healthcare provider. This study is significant to contribute to the development of activities supporting the competencies required for Medical Records Officer as well as the development of university curriculum in Medical Records Management. The findings are significant as it contribute to the recognition of the qualified Medical Records Officer among Healthcare Providers. It is also created to serve as a baseline for the acquisition and development of corresponding training. The competencies also can be used by individuals to self-evaluate their own skills and determine areas where they should pursue additional training.