The influence of person-supervisor fit on organizational citizenship behavior: A case of service industry

Author

Li Jing ; Juan-juan, Fan

Author_Institution

Sch. of Bus. Adm., Hunan Univ., Changsha, China

fYear

2010

fDate

24-26 Nov. 2010

Firstpage

1812

Lastpage

1816

Abstract

This paper investigates the influence of person-supervisor fit on organizational citizenship behavior in service corporations, and explores the moderating effects of personality in the relationship between person-supervisor fit and organizational citizenship behavior. Based on the dyadic view of supervisor and subordinate, it is concluded that personsupervisor fit has a significant and positive correlation with OCB, OCB-self, OCB-interpersonal, OCB-organizational & OCB-society; personality has a significant and positive correlation with OCB, OCB-self, OCB-interpersonal, OCB-organizational & OCB-society. In addition, personality moderates the relationships between person-supervisor fit and OCB-self & OCB-interpersonal, but has no mediating effect in the relation of person-supervisor fit to OCB-organizational & OCB-society.

Keywords

organisational aspects; personnel; service industries; organizational citizenship behavior; person-supervisor fit; personality; service corporations; service industry; Analytical models; Correlation; Face; Organizations; Psychology; Regression analysis; Standards organizations; organizational citizenship behavior; person-supervisor fit; personality; service corporation;

fLanguage

English

Publisher

ieee

Conference_Titel

Management Science and Engineering (ICMSE), 2010 International Conference on

Conference_Location

Melbourne, VIC

ISSN

2155-1847

Print_ISBN

978-1-4244-8116-3

Type

conf

DOI

10.1109/ICMSE.2010.5720025

Filename

5720025