Balance Score Card and social responsibility in public organizations

Balance Score Card (BSC) is an integrated model with a new function for evaluating the performance of organizations. This model, with a focus on organization strategies and creating Balance for perspectives (financial, customers, internal processes, and growth and learning), tries to manage and evaluate complex organizations. In present research, from among comprehensive models of performance evaluations, BSC model was considered as a more appropriate research model for the evaluation of performance in public organizations. After theoretical studies and discovery interviews, social responsibility was added to BSC model as a new perspective, and intended measures in finance, citizen, and internal processes of learning and growth were identified and the research hypotheses were tested and verified. After presenting the model, the importance rate or the weight of perspectives and measures were determined. Finally, with regard to the results the suggested comprehensive model of this research can be applied to the performance of public organizations.