Title :
Exploring the Organizational Effects of Mobile Business Process Reengineering
Author :
Pousttchi, Key ; Habermann, Kai
Author_Institution :
wi-mobile Res. Group, Bus. Inf. & Syst. Eng., Univ. of Augsburg, Augsburg, Germany
Abstract :
Superior IT business value from mobile and ubiquitous technology can be achieved when enterprises apply mobile business process reengineering (M-BPR) to optimize their business processes beyond given structures. In this contribution, we use case study research to examine organizational and process changes through M-BPR along with the resulting benefits. The outcome of the paper is a set of five hypotheses on the typical organizational effects of M-BPR. They can be used by enterprises as a reference for their own M-BPR initiative and by researchers to further explore the specific IT business value attainable through M-BPR and serve as a starting point for a business transformation model of mobile-integrated business processes.
Keywords :
business process re-engineering; electronic commerce; information technology; mobile computing; organisational aspects; IT business; business transformation; mobile business process reengineering; mobile technology; organizational effects; ubiquitous technology; Business process re-engineering; Companies; Informatics; Process design; Systems engineering and theory; Total quality management; IT business value; Mobile business processes; mobile business process reengineering; organizational effects;
Conference_Titel :
Mobile Business, 2009. ICMB 2009. Eighth International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-0-7695-3691-0
DOI :
10.1109/ICMB.2009.67
