Title :
The interaction based innovation process of architectural design service
Author :
Zhang, Jingbo ; TAO, Yan
Author_Institution :
Zhejiang Univ., Hangzhou
Abstract :
Architectural design service is a typical engineering and technical service, which belongs to the knowledge intensive business service. But until now, it has received little attention from both engineers and scholars. Based on the theories of service innovation process, this paper discusses the customer-interaction mechanism of architectural design service tries to analyze the innovation process of architectural design service. We divide its innovation process into three stages, which are service concept stage, service development stage and service delivery stage. We also recognize the sub phases of each stage. Finally, this paper concludes some suggestion to the innovation of architectural design service.
Keywords :
innovation management; knowledge engineering; knowledge management; architectural design service; customer-interaction mechanism; engineering service; interaction based innovation process; knowledge intensive business service; service concept; service delivery; service development; service innovation process; technical service; Business; Civil engineering; Design engineering; Engineering management; Innovation management; Knowledge engineering; Knowledge management; Process design; Technological innovation; Technology management; Customer interaction; Process; Service innovation; architectural design service;
Conference_Titel :
Industrial Engineering and Engineering Management, 2007 IEEE International Conference on
Conference_Location :
Singapore
Print_ISBN :
978-1-4244-1529-8
Electronic_ISBN :
978-1-4244-1529-8
DOI :
10.1109/IEEM.2007.4419486
