Integrated performance measurement to support strategic decision making in engineering organisations

This paper highlights the growing importance of integrated performance measurement in the management of engineering organisations. The authors present a systematic, process-based method to help strategic decision makers use organisational performance information. The method uses a common language to present both qualitative and quantitative evidence taken from past and current data and from forward looking scenarios and simulations. Different applications of the method from highways engineering and the electricity supply industry are presented in order to highlight its functional flexibility.