Title :
User self-help module for a device management cloud based on the TR-069 protocol
Author :
Nemet, Norbert ; Radovanovic, Sasa ; Cetkovic, Mica ; Ikonic, Nikola ; Bjelica, Milan Z.
Author_Institution :
RT-RK Inst. for Comput. Based Syst., Novi Sad, Serbia
Abstract :
In this paper, a solution for a self-help module as a part of a Device Cloud platform for connected consumer electronic devices is presented. The proposed solution allows users to track parameter values and solve issues on their devices. Contribution to technology is a real-time issue solving mechanism based on cross-referencing of parameter values and predefined actions for specific device types.
Keywords :
cloud computing; consumer electronics; protocols; technical support services; TR-069 protocol; consumer electronic devices; cross-referencing; device management cloud; device troubleshooting; parameter values; real-time issue solving mechanism; self-help module; Cloud computing; Consumer electronics; Joining processes; Portals; Protocols; Real-time systems; Internet of Things; TR-069; device management cloud; device troubleshooting; self-support;
Conference_Titel :
Consumer Electronics ??? Berlin (ICCE-Berlin), 2014 IEEE Fourth International Conference on
Conference_Location :
Berlin
DOI :
10.1109/ICCE-Berlin.2014.7034234
