Exploring a New Markov Chain Model for Multiqueue Systems

Traditionally, Markov models have been used to study multiserver systems using exhaustive or gated service. In addition, exhaustive-limited and gate-limited models have also been used in communication systems to reduce overall latency. Recently the authors have proposed a new Markov Chain approach to study gate-limited service. Multiqueue systems such as polling systems, in which the server serves various queues have also been extensively studied but as a separate branch of queueing theory. This paper proposes to describe multiqueue systems in terms of a new Markov Chain called the Zero-Server Markov Chain (ZSMC). The model is used to derive a formula for the waiting times in an exhaustive polling system. An intuitive result is obtained and this is used to develop an approximate method which works well over normal operational ranges.