Title :
Research of service industry service quality management based on NGOSS
Author :
Man, Yi ; Song, Mei
Author_Institution :
Sch. of Electron. Eng., Beijing Univ. of Posts & Telecommun., Beijing, China
Abstract :
As domestic service industry rises, research of supporting system for service industry is getting increasingly important. This paper proposed the management approach of service quality of Value Chain service interface and hierarchy supporting interface with reference to NGOSS as verification, the main function specification, general scenario and architecture of the corresponding IT system were proposed.
Keywords :
formal specification; formal verification; quality management; service industries; software architecture; NGOSS architecture; NGOSS function specification; NGOSS system; NGOSS verification; hierarchy supporting interface; service industry; service quality management; value chain service interface; Application software; Communication industry; Electronics industry; Industrial economics; Industrial electronics; Manufacturing industries; Packaging; Quality management; Resource management; Telecommunication services; NGOSS; SQM; Service Industry;
Conference_Titel :
Communications Technology and Applications, 2009. ICCTA '09. IEEE International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4244-4816-6
Electronic_ISBN :
978-1-4244-4817-3
DOI :
10.1109/ICCOMTA.2009.5349056
