DocumentCode
2626388
Title
The study on the influencing factors on knowledge transfer in Servitization of Manufacturing
Author
Jiang, Xiaorong ; Li, Suicheng ; Li, Jinliang
Author_Institution
Sch. of Bus. & Adm. Manage., Xi´´an Univ. of Technol., Xi´´an, China
fYear
2011
fDate
27-29 June 2011
Firstpage
2799
Lastpage
2802
Abstract
With the swift development of modern science and technology and fortified trend of economics globalization, As an advanced manufacturing mode, Servitization of Manufacturing coincides the reform trend of Manufacturing Industry. Almost at the same time, knowledge has become the most important strategic resource .However, the research of what influences knowledge transfer in Servitization of Manufacturing is very limited. The influencing factors on knowledge transfer is examined in this paper. Based on a survey of Chinese manufacturing enterprises, the factors that affect knowledge transfer have been raised. Firstly, the results show collaborator relationship characteristics affects knowledge transfer, collaborator relationship characteristics include experience, trust and interdependence; Second, knowledge receptor characteristics affects knowledge transfer, knowledge receptor characteristics include learning capacity, and culture difference; Third, knowledge characteristics affects knowledge transfer, knowledge characteristics include implicity, systematization and complexity.
Keywords
customer services; knowledge management; manufacturing industries; organisational aspects; China; collaborator relationship characteristics; culture differences; economics globalization; interdependence; knowledge receptor characteristics; knowledge transfer; learning capacity; manufacturing industry; manufacturing servitization; strategic resources; trust; Companies; Complexity theory; Knowledge transfer; Manufacturing; Reliability; Servitization of manufacturing; knowledge transfer; receptor characteristic; relationship characteristics;
fLanguage
English
Publisher
ieee
Conference_Titel
Computer Science and Service System (CSSS), 2011 International Conference on
Conference_Location
Nanjing
Print_ISBN
978-1-4244-9762-1
Type
conf
DOI
10.1109/CSSS.2011.5975003
Filename
5975003
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