• DocumentCode
    2634649
  • Title

    Consumption Psychoanalysis and Customer Relationship Management Based on Association Rules Mining

  • Author

    Tong, Hengqing ; Lu, Xiaochuan

  • Author_Institution
    Dept. of Math., Wuhan Univ. of Technol., Wuhan, China
  • Volume
    4
  • fYear
    2009
  • fDate
    March 31 2009-April 2 2009
  • Firstpage
    384
  • Lastpage
    388
  • Abstract
    Consumption psychoanalysis is very important for enterprises to improve production and develop economy. Customer satisfaction index is an important part of consumption psychology. Structural equation model is required to calculate customer satisfaction index, however, the current algorithms of structural equation model have some deficiencies which need to be improved. In this paper, we improve the algorithm of structural equation model, we figure out a suitable iterative initial value of partial least squares to enhance the convergence rate greatly, in addition, we give itpsilas definite algorithm. Customer relationship management system is an important management software for enterprises, in this paper, we band data mining together with customer relationship management by dint of an instance. To help to find business developmental trend, to find meaningful rules or patterns, which provide the basis for enterprises to make decision, so that enterprises in a better competitive position. Our algorithm has been developed into calculating software, the production has already been in use.
  • Keywords
    customer satisfaction; data mining; iterative methods; least squares approximations; psychology; association rules mining; business developmental trend; consumption psychoanalysis; customer relationship management; customer satisfaction index; data mining; iterative initial value; management software; partial least squares; structural equation model; Association rules; Convergence; Customer relationship management; Customer satisfaction; Data mining; Equations; Iterative algorithms; Least squares methods; Production; Psychology; Association rules; Customer satisfaction index; Data mining; Psychoanalysis; Structural equation model;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Computer Science and Information Engineering, 2009 WRI World Congress on
  • Conference_Location
    Los Angeles, CA
  • Print_ISBN
    978-0-7695-3507-4
  • Type

    conf

  • DOI
    10.1109/CSIE.2009.897
  • Filename
    5171023