Abstract :
Experience at Harris with managing change through continuous improvement (CI) has demonstrated it is a sociotechnical process - that is, the human elements are crucial and must be addressed before pressing for structural, institutional or technological change. Harris utilizes a five-stage business improvement model. It is not a road map to problem solving, rather it is an analysis and direction-setting framework, which can be applied to virtually any business situation. It has been used to insert major technology advances, characterize multifunctional business processes, solve a problem, develop a new product, improve a service, etc. The model is easy to teach, easy to understand, and easy to follow. It guides the application of the correct set of CI tools at the correct time to achieve the goal
