Collection, access, and use of customer level interruption event data at We Energies

The data collection, storage, access and use of electric service interruptions to address individual customer reliability at We Energies is examined. This paper provides a thorough description of the data collection methods and the in-house tools that were developed at We Energies to access the collected data and make use of the customer level information. The use, planned use, and setting of goals for customer information are also discussed.