Development of an intelligent management clerk in a logistic domain

This paper describes the development and the architecture of an intelligent assistant system which supports a management clerk in solving route planning problems. The intelligent management clerk (IMC) cooperates with a commercial route planning system which produces optimum routes for a given scheduling problem using standard heuristic algorithms. While processing the IMC adapts its knowledge to the knowledge of the end user of the system. The development of the IMC uses various methods of artificial intelligence. The design of the whole system is based on object-oriented technologies. The decisions of the IMC are taken using a rule based system