DocumentCode
2647562
Title
Implementing ISO 9000 as a key business issue
Author
Middleton, David N.
Author_Institution
Excel Partnership Inc., Sandy Hook, CT, USA
fYear
1994
fDate
11-13 Oct 1994
Firstpage
30
Lastpage
34
Abstract
This paper will address some of the key business issues in an organization, identify the need for effective Quality Management Systems, and the way in which ISO 9000 may help address those needs. ISO 9000 provides a basic criteria and a well-developed set of requirements and, used correctly, can help support and provide the tools to meet business objectives. However, the business comes first, the quality system supports the business - both issues need to be integrated to provide management with the means to develop and keep satisfied customers
Keywords
quality control; ISO 9000; business; quality management systems; Companies; Control systems; Human resource management; Information analysis; Process planning; Productivity; Quality awards; Quality management; Refining; Strategic planning;
fLanguage
English
Publisher
ieee
Conference_Titel
Northcon/94 Conference Record
Conference_Location
Seattle, WA
Print_ISBN
0-7803-9995-1
Type
conf
DOI
10.1109/NORTHC.1994.638962
Filename
638962
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