Environment versus Partnering Experience: An Exploration of Chinese Healthcare IT Manager Attitudes toward Innovation of Services

This study defines and explores work experience-based constructs influencing IT manager support of remote service innovation. Data from surveys of 808 IT managers in China support the hypothesized model and demonstrate that partnering experience factors impact support attitudes, particularly with regard to the more emergent technology: mobile. Insight from this study can help form better policies and understandings to enable healthcare innovation. Our central question regarding the role of the IT manager as an innovation partner demands greater attention in the IS literature. We believe it will help solve large persistent problems such as how to innovate healthcare service delivery using emerging technologies.