An Optimization Model of Enterprise Business Processes Based on House of Quality

Author

Dong-sheng, SUN ; Feng-xia, Wang

Author_Institution

Harbin Univ. of Commerce, Harbin

fYear

2007

fDate

20-22 Aug. 2007

Firstpage

966

Lastpage

971

Abstract

Customer satisfaction index has become one of most important measurements of enterprise performance. It is an urgent problem that enterprise is reengineered abased customer satisfaction index. Quality function deployment ("QFD" or House of Quality) can alliance between customer satisfaction index and business process optimization, which is an effective optimization approach. The paper constructs a business process optimization model abased House of Quality. The model is tested by a service enterprise data, showing its validity and rationality.

Keywords

business data processing; business process re-engineering; customer satisfaction; optimisation; quality function deployment; business process reengineering; customer satisfaction index; enterprise business process optimization; house of quality; quality function deployment; Business process re-engineering; Conference management; Customer satisfaction; Design optimization; Engineering management; Optimization methods; Product design; Quality awards; Quality function deployment; Quality management; business process optimization; customer satisfaction index; house of quality;

fLanguage

English

Publisher

ieee

Conference_Titel

Management Science and Engineering, 2007. ICMSE 2007. International Conference on

Conference_Location

Harbin

Print_ISBN

978-7-88358-080-5

Electronic_ISBN

978-7-88358-080-5

Type

conf

DOI

10.1109/ICMSE.2007.4421971

Filename

4421971