The Study about E-government Facing the Public

The government theory and public management theory cover and contain everything let alone the development of information technology. So the combination of the above, the e-government, is a newborn thing which is changing. In this article, we study the e-government from the point of public service. Under the backgrounds of the transmission of the government´s role and functions, on the basis of Customer Relationship Management (CRM), we stress on analyzing the theory and principle to design the e-government facing public service.