Process recommendation and role assignment in social business process management

In today´s world the competitiveness of an organization is decided by its ability to adapt to dynamically changing environments. Goal-based Social BPM (SBPM) has been proposed to overcome the rigid and sequential nature of traditional workflow and BPM models. This paper discusses the main components of this SBPM framework which are the role assignment and process recommendation mechanisms, explaining how they can be used in order to transform business processes to flexible and dynamic platform which is guided by user´s social behavior and controlled by the SBPM system. The paper argues that this will lead to a truly social and flexible BPM model.