DocumentCode
2668704
Title
Delivering what your customer wants, needs, and/or can pay for . .
Author
Gallaway, Glen R.
Author_Institution
Joshua Group Inc., Beavercreek, OH, USA
fYear
1990
fDate
21-25 May 1990
Firstpage
875
Abstract
The need to closely match customer needs with the products and services provided to satisfy those needs is discussed. It is noted that by integrating customer wants and needs the likelihood of product and service success is greatly increased. Some recommendations on delivering what the customer needs are presented
Keywords
management; customer; information gathering; management; product; service; vendor; Bonding; Costs; Government; Personnel;
fLanguage
English
Publisher
ieee
Conference_Titel
Aerospace and Electronics Conference, 1990. NAECON 1990., Proceedings of the IEEE 1990 National
Conference_Location
Dayton, OH
Type
conf
DOI
10.1109/NAECON.1990.112883
Filename
112883
Link To Document