Title :
Analysis on the influence of supervisory role on staffs´ organizational citizenship behaviors in service enterprises
Author :
Wei, Yu ; Yani, Zhang
Author_Institution :
Shandong Univ. of Finance, Jinan, China
Abstract :
Research on service enterprises find that supervisory play an important role in staffs´ behaviors. Among them, the role of employee champion, strategic partner and change agent all can lead to staff show positive behaviors, but the role of administrative expert can not affect staff positively. LMX not only can affect staffs´ behavior directly, but also modulate the role of supervisory. So service enterprises should stress supervisory role, strengthen staffs´ PSS to enable staff to show more organizational citizenship behaviors.
Keywords :
behavioural sciences; personnel; change agent; employee; service enterprises; staff organizational citizenship behaviors; strategic partner; supervisory role; Correlation; Humans; Lead; Organizations; Psychology; Regression analysis; LMX; OCB; supervisory role;
Conference_Titel :
Information and Financial Engineering (ICIFE), 2010 2nd IEEE International Conference on
Conference_Location :
Chongqing
Print_ISBN :
978-1-4244-6927-7
DOI :
10.1109/ICIFE.2010.5609391
