DocumentCode :
2676570
Title :
Exploring Influencing Factors in E-Commerce Transaction Behaviors
Author :
Jing, Ranzhe ; Yu, Jianwei ; Zuo Jiang
Author_Institution :
Sch. of Inf. Sci. & Technol., Tsinghua Univ., Beijing
fYear :
2008
fDate :
3-5 Aug. 2008
Firstpage :
603
Lastpage :
607
Abstract :
With the rapid growth of the Internet, e-commerce has been growing and expanding significantly, according to Fortune, almost all of the global top 500 companies have started online marketing; e-commerce is presently far from the mainstream of modern trade behaviors. The influencing factors in e-commerce transaction behaviors are explored in this paper. This paper takes network customers of a large e-commerce enterprise as research object; the influencing factors are integrated into three categories, respectively managerial factors, external environmental factors and internal environmental factors. And analyzes the influencing factors in the process of e-commerce transaction in terms of customer behaviors, constructs a functional process model for influencing factors in e-commerce transaction activities, integrates such factors into the model, and illustrates the functional mechanism of all the factors in e-commerce transaction. Studies on influencing factors for e-commerce transaction in the perspective of e-commerce customers will help shed light on such contradiction.
Keywords :
Internet; consumer behaviour; electronic commerce; marketing data processing; Internet; customer behaviors; e-commerce transaction behaviors; external environmental factors; influencing factors; internal environmental factors; managerial factors; online marketing; Companies; Customer relationship management; Electronic commerce; Electronic mail; Environmental factors; Environmental management; Information analysis; Internet; Knowledge management; Pattern analysis; E-commerce; influencing factors; transaction behaviour; transaction process;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Electronic Commerce and Security, 2008 International Symposium on
Conference_Location :
Guangzhou City
Print_ISBN :
978-0-7695-3258-5
Type :
conf
DOI :
10.1109/ISECS.2008.174
Filename :
4606137
Link To Document :
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